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Hyatt Centric Playa Del Carmen - Downtown House & Beach House (Adults Only), Playa del Carmen
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Key details
About the Hotel
5Ta Avenida Norte Por 12, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
The 4-star Hyatt Centric Playa Del Carmen - Downtown House & Beach House combines a 30000-square-foot rooftop playground featuring an infinity pool with two distinct experiences: downtown luxury at Main House and beachfront refuge at Beach House.
Premium Room Amenities
The 92 rooms at Thompson Playa del Carmen feature premium bedding, laptop-compatible safes, and flat-screen TVs with streaming services. Each unit includes air conditioning, a minibar, and a private bathroom with walk-in shower.
Rooftop Dining Experience
Executive Chef Pedro Abascal and CATCH NYC team deliver authentic Mexican flavors in two rooftop restaurants, with one venue featuring live DJ sets at night.
Pool and Activities
The infinity-edge outdoor pool offers private cabanas for rent and daily yoga classes. Guests can participate in snorkeling, windsurfing, and tequila tasting sessions.
Central Avenue Location
Hyatt Centric sits on Quinta Avenida, surrounded by taquerias, boutiques, and entertainment venues. The property provides roundtrip airport shuttle and free grocery shopping service.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Parking
USD 20 per day
Baggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Allergy-free rooms
Elevator
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Diving
Snorkeling
Cycling
Yoga class
Fishing
Services
Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Outdoor dining area
Dinner
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Babysitting/Child services
Board games
Children's menu
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Infinity pool
Rooftop pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Leisure/ TV room
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Curtains
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Location
5Ta Avenida Norte Por 12, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
Map view
5Ta Avenida Norte Por 12, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
77710,
Quintana Roo
City landmarks
Av. Benito Juárez
Los Fundadores Park
2700 ft
Beach
Kool Beach Club
3200 ft
Beach
Mamita's Beach Club
3900 ft
Church
Nuestra Senora del Carmen Catholic Church
4900 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
2500 ft
Zona Arqueologica Playa del Carmen
4300 ft
Avenue With 14 Street 5a Downtown
Corazon de Mexico
3500 ft
Gallery
Tierra Huichol
3600 ft
Nearby
152 Calle Quinta Avenida
Quinta Avenida
600 ft
Mall
Quinta Alegria Shopping Mall
1000 ft
Museums
3D Museum of Wonders
1200 ft
Museums
Museo Frida Kahlo Playa Del Carmen
900 ft
Night club
Coco Bongo
600 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
700 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
1000 ft
Beach
Playacar
1400 ft
Aquarium
Aquarium Beach
200 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
1200 ft
Gallery
Riviera Art Gallery
1200 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
1700 ft
Gallery
La Galeria de Playa Art Gallery
2000 ft
5ta Avenida
Galeria de Arte 5ta Avenida
1900 ft
Avenida entre 24 y 34 calles 5a
Caminarte
2000 ft
Shopping Area
Plaza Calle Corazon
100 ft
Night club
Salon Salsanera
300 ft
Night club
Mandala Playa del Carmen
400 ft
Casinos
Grand Riviera Casino
900 ft
Night club
Blue Parrot
600 ft
Night club
Club 01
1000 ft
Shopping Area
Plaza Las Americas
1100 ft
Restaurants
Sushi Roll
100 ft
77720
Blue Lobster
300 ft
12th Street and 5th Avenue
La Panaderia Calle Corazon
0 ft
Restaurant
Marea Grill
0 ft
5ta Avenida Entre Calles 12 Y 14
Aldea Corazon
300 ft
5a. Avenida Col. Centro
La Caprichoza
100 ft
Avenida 5
El Oasis
300 ft
Calle 12 Norte
Las Camelias
100 ft
5th Avenue between 12 and 14 Streets
El Boticario
100 ft
Calle Corazon y 5ta Av Plaza Calle Corazón
Tequila Barrel
300 ft
5 Avenida Between 10th And 12th
50 Friends
200 ft
5a Avenida y Calle 12 Calle Corazon
Ula Gula
300 ft
310 Calle Quinta Avenida
Reviews and Ratings
Feedback from previous guests about their experience.
80%
enjoyed the hotel and would happily stay again
8.0/10
Great
Rooms
6.8
Location
8.6
Service
5.2
Dining
6.8
Guest reviews
8.0/10
based on 5 reviews
7.5
7.5/10 based on 357 reviews
Robert
United States of America,
March
2025
5.8/10
My stay at Hyatt Centric Playa Del Carmen had its highs and lows. The rooftop pool was beautiful and the location was fantastic, right at the heart of Playa del Carmen. However, the noise from nearby nightclubs made for a restless night and the service could use improvement. Overall, it was a decent experience, but some aspects definitely need attention.
Rooms
7.0
The rooms were spacious and well-designed, but I expected more toiletries for a comfortable stay. I received only a small amount of shampoo and body wash, which was insufficient for my needs.
Service
5.0
While the staff were friendly at times, I encountered numerous difficulties during check-in that made the experience frustrating. They could have provided better service overall, especially with addressing issues promptly.
Location
9.0
The hotel's location is perfect, right on the beach and in the bustling center of Playa del Carmen, allowing easy access to shops and restaurants.
Dining
8.0
I really enjoyed the complimentary breakfast at the main house, which featured fresh and flavorful dishes. The tequila tasting was a nice touch, though some logistics could have been smoother.
Facilities
7.0
The rooftop pool was a highlight, providing a relaxing atmosphere amidst the busy environment. However, the loud music originating from the nearby clubs made it less peaceful than I had hoped.
Gerald
United States of America,
March
2025
6.6/10
I had a mix of experiences during my stay. While the location was fantastic and the pool area was beautiful, the noise level was unbearable at times. I was not impressed with the service, as the staff seemed unhelpful and unfriendly. Also, some amenities didn't meet expectations, like the limited toiletries provided in the room.
Rooms
6.0
The room was spacious and clean, which I appreciated. However, I was disappointed by the lack of toiletries—just a tiny bottle of body wash didn't cut it for two adults wanting a decent shower.
Service
5.0
My experience with the staff was hit or miss. Some were friendly, but overall, I felt unimportant, especially when I needed assistance.
Location
9.0
The location was a highlight, right at the center of Playa del Carmen on 5th Ave. It was super close to restaurants and shopping, making it easy to explore the area.
Dining
7.0
I enjoyed the complimentary breakfast and the tequila tasting was a nice touch, though it felt a bit rushed. I wished there was more variety and quality at the dining options.
Facilities
6.0
The hotel had great amenities, like the rooftop pool and bar. However, the service there was pretty slow and inconsistent, which was frustrating.
Frank
United States of America,
February
2025
5.8/10
I had some mixed feelings during my stay at Hyatt Centric Playa Del Carmen. The location was fantastic, right in the heart of everything. but the noise level from nearby clubs was unbearable at times. Although the rooms were spacious and comfortable, the service left much to be desired, particularly the slow breakfast service. Overall, the hotel has great potential, but execution needs improvement.
Rooms
7.0
The rooms were spacious with great air conditioning and comfortable beds. but initially, I experienced a noisy atmosphere that disrupted my rest.
Service
5.0
Service varied; while some staff were helpful, the breakfast took too long to arrive. and there were issues with communication regarding my room.
Location
8.0
The hotel is located on 5th Avenue, making it perfect for exploring the area's nightlife and restaurants. however, the noise from clubs made it less appealing for quiet nights.
Dining
6.0
Breakfast was included in my rate, but the service was frustratingly slow, even for simple orders. though the quality was generally good.
Facilities
7.0
The hotel had impressive facilities, including a beautiful rooftop pool. but the service at the pool area lacked efficiency.
T.
United States of America,
February
2025
7.4/10
My stay at Hyatt Centric Playa Del Carmen was a mixed bag. On the plus side, the location is unbeatable, with easy access to nightlife and shopping. The hotel itself is well-maintained, featuring spacious rooms and great amenities. However, the service left much to be desired, particularly during dining where waits were frustratingly long. Overall, while I enjoyed the experience, there are areas that need improvement.
Rooms
7.0
The room was spacious and well-designed, with great amenities and comfortable bedding. I appreciated the cleanliness and good water pressure in the bathroom. However, the noise levels from the nearby clubs, especially on the first night, were disruptive, despite the hotel providing earplugs.
Service
5.0
The service was inconsistent. While the front desk staff was friendly, the check-in process was slow and frustrating. Dining experiences at the restaurants felt sluggish, with lengthy waits to be acknowledged and served. They really need to streamline operations.
Location
9.0
The hotel is perfectly positioned in the heart of Playa Del Carmen, just steps away from lively nightlife and great restaurants. I felt safe walking around the area, even late at night, thanks to the strong presence of security around.
Dining
6.0
Dining options were decent but not great. The food tasted good, but the service was painfully slow, making meals feel longer than necessary. I really wanted to enjoy the rooftop bar, but the bartenders seemed distracted and took forever to serve drinks.
Facilities
6.0
The facilities were well-maintained with a rooftop pool that offered a great view. However, I experienced issues such as the room keys not working and slow responses to complaints, which detracted from the overall experience. On the bright side, I appreciated the diverse amenities provided.
Nina
United States of America,
November
2024
7.2/10
My stay at Hyatt Centric Playa Del Carmen was enjoyable overall. The location was fantastic, right in the heart of everything, making it easy to explore the area. The pool area was lovely, but the noise at night from nearby clubs made it difficult to get a good night's sleep. Additionally, while the staff was generally friendly, I did experience some noise challenges during my stay. 🌴😊
Rooms
7.0
The room was well-appointed and came with great amenities like air conditioning and a balcony, perfect for drying my swimsuits. However, the noise from outside was a significant drawback.
Service
6.0
Service was flexible, especially with breakfast customization, but there were moments where it felt like I was treated like just another guest. The staff could be friendlier without tips.
Location
8.0
Being at the center of 5th Ave was amazing for access to dining and entertainment, but it also meant a lot of noise, especially from a nearby dance club.
Dining
7.0
While I didn't eat at the hotel due to so many options nearby, I did enjoy drinks by the pool, and the poolside food options looked appealing.
Facilities
7.0
The rooftop pool was beautiful, and I appreciated amenities like room service and options for valet parking. However, the noise at night affected my enjoyment of the facilities.
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